FREE DELIVERY on UK mainland orders OVER £40

Terms & Conditions

Welcome to Poppies & Polka Dots Terms & Conditions

Whilst every effort has been made to outline our terms & conditions clearly and simply, if you do have any questions relating to this or any section of our website, please do not hesitate to contact us by emailing hello@www.poppiesandpolkadots.co.uk

Placing an order

We will automatically confirm your order by email, detailing the items you have purchased. Once the order has been dispatched a second email will be sent to advise you. This will indicate the completion of the contract between you and Poppies & Polka Dots.

Payment

Once you have placed your order at the checkout, you will be redirected to PayPal to complete the payment and finalise the purchase. If you would like to pay by bank transfer or cheque, we are happy to accept this method of payment, please contact us to arrange this. Please note that orders will not be dispatched until the payment has been cleared.

Discounts and Voucher Codes

From time to time, Poppies & Polka Dots may issue Discounts and Special Offer codes. Please note that these are valid against the purchase of products only and may be withdrawn by Poppies & Polka Dots at any time. Discounts & Special offer codes can not be used in conjunction with any other offer, the discounts can not be applied retrospectively, therefore must be entered correctly by you at time of purchase. We reserve the right to restrict the use of voucher codes from specific items on our website.

Pricing Errors

Although every effort is made to keep the details on our website accurate and up to date, mistakes do happen. Please note that we reserve the right to cancel & refund an order or contact you to request additional payment, should we discover a mistake with the pricing of an item.

Item not available

Whilst we make every attempt to keep the stock levels indicated on our website accurate and up to date, occasionally errors do occur. If we do not have the item available to fulfill your order, we will contact you as soon as possible to try and resolve the problem. An alternative will be offered or a full refund for the item purchased will be provided. Your order will be placed on hold until we have been able to contact you.

Communication

We may email our customers occasionally to let you know about any special offers or information about our latest products. If you would prefer not to receive such communications, please let us know.

Data Privacy

Poppies & Polka Dots hold a small amount of data about our customers on file, in particular relating to the orders you have placed. If you would like more information about the data that we hold, please feel free to get in touch, and if necessary we are happy to remove your details from our database should you request. Please refer to our privacy policy for full details.

Returns Policy

For our full returns policy, please refer to ‘Delivery & Returns’ section of this website.

Delivery Charges

For our full returns policy, please refer to ‘Delivery & Returns’ section of this website.

Gift Vouchers

Our gift vouchers are available in £10 & £25 denominations and can be used to purchase items from our website. The gift voucher must be redeemed in full at the time of purchase and no refunds can be given for any part of the unused voucher. If any items purchased, exceed the value of the voucher, then the difference must be paid for at time of checkout.

All vouchers are valid for one year from the date of issue and no refunds are available for expired vouchers.

Poppies & Polka Dots accept no liability for lost or stolen gift vouchers.

If goods purchased with a gift voucher are subsequently returned (refer to our returns policy), all monies owing will be refunded in the form of an e-voucher.

E-Gift Vouchers
Our e-gift vouchers can also be used to purchase any items from our website. If any items purchased, exceed the value of the voucher, then the difference must be paid for at time of checkout.

All vouchers are valid for one year from the date of issue and no refunds are available for expired vouchers.

If goods purchased with an e-gift voucher are subsequently returned (refer to our returns policy), all monies owing will be refunded back in the same e-gift voucher form.

Complaints

If you are in any way dissatisfied with the service or goods provided by Poppies & Polka Dots, please be sure to contact us as soon as possible and we will do all we reasonably can in order to try and resolve the complaint.

Copyright

All contents of this website including images and text belong to or are licensed to Poppies & Polka Dots and are protected by copyright laws and all such rights are reserved. No part of this site may be copied, or reproduced without prior permission.

Limitation of liability

Poppies & Polka Dots will accept no liability for any loss, injury or damage caused as a result of any item purchased from us or through use of this website.

Legal Aspects

Your statutory rights covered by the consumer protection law are not affected by anything outlined above. Any contract for your purchase of goods and services from Poppies  & Polka Dots, is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.